Support
How Can We Help?
Whether a device has failed, you need warranty information or want to know the status of a delivery: our support team is here for you. To help us respond quickly, please have the serial number of your device and your invoice or delivery note number ready.
Technical Support
Questions about the setup or operation of your appliance? Describe the issue together with the product and serial number, and our technicians will get back to you.
Report a Defective Device (RMA)
Send us the serial number and a short fault description using the form below. We review the case and issue an RMA number. Please return devices only after you have received an RMA number. Depending on the case, we repair the device or replace it.
Warranty & Extensions
Warranty coverage is tracked per serial number, and for many products it can be extended before it expires. Send us the serial number and we will let you know the current coverage and, where available, send you an offer for an extension.
Shipment Status
Would you like to know where your delivery is? Send us your invoice or delivery note number and we will get back to you with the shipment status and tracking details.
Customer Portal – Coming Soon
We are building a customer portal. After logging in, you will be able to see your devices, warranty coverage and shipment tracking in one place. Until then, our support team will be happy to provide this information on request.
Send a Support Request
Support Contact
Call Us
Tel: +49 7251 39176-0
Service Hours
Monday to Friday
8:00 am – 4:00 pm (CET/CEST)
support(at)apligo.com